ChannelCherub Terms
These terms apply to ChannelCherub, Acenda's marketplace readiness tool at acenda.com/channel-cherub. They add to Acenda's Terms of Service, which also apply. By submitting a store link, a catalog file, answers or chat messages to ChannelCherub, you agree to these terms. If you do not agree, do not use ChannelCherub.
1. What ChannelCherub does
ChannelCherub reviews a sample of your products and suggests retailers and marketplaces that may suit your brand. Its results are suggestions only. They are not an offer, an approval, a nomination by any retailer or marketplace, or a promise of sales, and each retailer and marketplace makes its own decisions under its own rules.
2. You must be authorized to submit your store or catalog
You may submit only a store, catalog or file that you own or that you are authorized to submit on behalf of its owner. By submitting one, you confirm that you have that authority, including the authority to give the permissions in section 3.
3. Permission to review your store
To review a store you submit, Acenda may use automated tools, including web scraping software, browser automation and third-party data collection services, to visit the store and collect its public pages and product information, such as product titles, descriptions, images, prices, variants and categories.
You authorize Acenda, its affiliates and its service providers to access, retrieve, copy and analyze that content by these means, as often and in whatever way is reasonably needed to obtain a usable view of your catalog, including when ordinary requests to the store are limited or blocked. As between you and Acenda, this access is authorized by you.
You are responsible for any permission this requires from your e-commerce platform, hosting provider or anyone else. If you do not want your store accessed this way, upload a catalog file or choose "Answer a few questions" instead.
4. AI review of your catalog
ChannelCherub uses AI technology, which may be provided by third-party AI service providers acting for Acenda, to review your catalog, your answers and your chat messages. Acenda uses this review only to produce and explain marketplace recommendations for you, and to follow up with you about them.
5. Your content and how long we keep it
You keep ownership of your catalog and content. You grant Acenda a limited license to use it as described in these terms.
Uploaded catalog files and the product sample collected from your store are deleted within 24 hours. Acenda keeps your results, your answers, your chat messages and any contact details you give us, so it can show and re-run your results and follow up with you. Acenda does not sell your catalog data.
6. Acceptable use
You agree not to:
- submit a store, catalog or file you are not authorized to submit;
- submit content that is unlawful, infringing or harmful, or that includes other people's personal information;
- use ChannelCherub through automated means, or try to overload, probe, reverse engineer or get around its limits; or
- use ChannelCherub's results to mislead any retailer, marketplace or customer.
7. No warranty
ChannelCherub is provided "as is". Its results may be incomplete or inaccurate, and Acenda does not guarantee any outcome from using them.
8. Responsibility for what you submit
To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless Acenda, its affiliates and its service providers from claims, losses and costs arising from a store, catalog or content you submit, or from your lack of authority to submit it or to give the permissions in section 3, including claims by your e-commerce platform, hosting provider or any other third party. The limitation of liability in Acenda's Terms of Service also applies to ChannelCherub.
9. Changes
Acenda may update these terms. The version posted on this page when you use ChannelCherub applies to that use.
10. Questions
Questions about these terms can be sent to Acenda at support [at] acenda.com or through the contact page.