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How do returns, refunds, and payouts work on Mirakl marketplaces?

Quick answer

On Mirakl-powered marketplaces, a return and a refund are separate events, and each retailer sets its own return path. Acenda syncs return status with many connected Mirakl-powered marketplaces, including Kohl's and Lowe's, and supports Mirakl payout reconciliation so finance can match each payout to orders, refunds, and marketplace deductions.

See the Mirakl-powered marketplaces Acenda connects.

Last reviewed: October 8, 2026 · Based on retailers' public information and Acenda's integration work.

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Return vs refund

A return moves goods; a refund moves money

In-store returns

Ulta Beauty, Lowe's, and Kohl's accept marketplace returns in store, under their own rules

Return-status sync

Many connected Mirakl-powered marketplaces, including Kohl's and Lowe's

Payouts

Net of commissions, refunds, and any amounts held back

How is a return different from a refund?

A return moves goods. A refund moves money. A return authorization is the intent to send goods back. A refund is the money movement.

In Acenda, a refund is not a separate sync. Refunds show up through return status and through payout reconciliation. Acenda keeps return status next to the original order.

Where do shoppers return Mirakl marketplace items?

Ulta Beauty: any Ulta Beauty store, or by mail.

Lowe's: any Lowe's store.

Kohl's: Kohl's says a Kohl's store with the packing slip, or by mail to the seller.

Other retailers: confirm during onboarding.

Requirements can change; confirm current terms during onboarding.

Why doesn't a payout equal your sales?

Marketplace bank payouts rarely equal gross sales.

Net payout = gross shipped sales − marketplace commissions − refunds/claims − reserve holds

Each retailer sets its own payout schedule and deductions.

What does Acenda reconcile?

Payout reconciliation is supported for connected Mirakl-powered marketplaces such as Kohl's and Lowe's. Acenda puts payout records next to orders, returns, and deductions, so finance can audit payouts and spot short-pays.

Return-status sync is available on many of the Mirakl-powered marketplaces Acenda connects, including Kohl's and Lowe's. It is not on every one.

These payout records help finance teams audit payouts, spot short-pays, and reconcile deposits without building a spreadsheet by hand.

Acenda does not issue refunds.

Mirakl payout reconciliation FAQ

Does Acenda sync return status for every Mirakl marketplace?

Not every one. Return-status sync is available on many of the Mirakl-powered marketplaces Acenda connects, including Kohl's and Lowe's. Ask us to confirm coverage for the retailers you plan to sell on.

Which Mirakl marketplaces accept returns in store?

Ulta Beauty, Lowe's, and Kohl's accept marketplace returns in their stores, under each retailer's rules. Other retailers handle marketplace returns differently, so confirm the path during onboarding.

Why doesn't my Mirakl payout match my sales?

Payouts are net of marketplace commissions, refunds, and any amounts the retailer holds back, on each retailer's own schedule. Acenda puts those payout lines next to your orders and returns so you can see what changed.

Sources: retailers' public return policies and Acenda's own integration work.

Keep reading

Mirakl-powered marketplacesWhich retailers these return paths belong to.Orders and fulfillmentHow the shipment went out before anything comes back.Acenda vs Mirakl ConnectPayout questions worth asking in a demo.Sell on Ulta Beauty MarketplaceOne retailer that accepts in-store returns.

Reconcile every payout to the order.

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