Manage your account and organization settings

Manage your account and organization settings. You manage your own sign-in from your profile menu, and an Owner or Admin manages your organization's time zone and contact details. Billing is handled outside the admin. Here's where everything lives.

Click the round profile icon in the top-right corner. The menu shows your name and email, then Account Settings and Logout. Click Account Settings. The Account page opens on the General tab, where Basic details shows your first name, last name and email address. This page is for viewing only.

To update your name or email, contact Acenda support. Next to your profile icon are the time zone label, a language flag for English, German or Spanish, and a moon icon for light and dark mode. The language and mode change only how the admin looks for you. There's no password option inside the admin. To change your password, sign out, click Forgot Password on the sign-in page, and follow the emailed link.

The link expires after 5 minutes. Acenda recommends Sign in with Google instead. There's no password to remember and no 6-digit code to type.

Now the organization settings. In the sidebar, under Administration, click Settings. The General tab has two sections: Organization, with Time Zone, and Contact Information, with your company address and phone number. Everyone sees Settings. Employees get a read-only view, and only Owners and Admins can save changes.

Changes apply to everyone in your organization. To set the organization time zone, choose your zone in Time Zone. Make sure every required field marked with an asterisk is filled in, then click Save to keep your changes. The top bar then reads Organization Timezone, and everyone sees dates and times in that zone. If it reads only Timezone, no zone is set, so each person sees their own browser's time.

If you see Error saving settings, fill in every required field, including the address and phone, even if you only changed the time zone. If it still fails, ask an Owner or Admin.

Billing isn't handled in the admin. For invoices, payment methods, billing contacts, plan changes or any billing question, email accounting@acenda.com. Never send card or bank details in a support chat. Send payment details only to the accounting team, using the Payment Authorization Form.

To recap: view your details in Account Settings, have an Owner or Admin set the time zone and contact information in Settings, and send billing questions to accounting@acenda.com. Questions? We're here to help. Chat with Acenda support in Acenda Admin, or visit acenda.com/help.