Acenda helps connect the supported return, refund and settlement workflows that follow a Macy’s order. Returns have to land in your systems, refunds have to be issued and reported, and the payout has to reconcile against the orders, fees and adjustments behind it.
Return requests initiated on the channel flow into your operation; returns and refunds processed in your systems flow back to the channel. Partial returns and partial refunds are handled as first-class cases, not edge cases.
A refund is matched to its order and its lines, so the amount reported is the amount actually owed — including shipping and tax components where the channel supports them.
Payout statements are ingested and matched against the orders, commissions, fees and adjustments that produced them, so “what did Macy’s actually pay us, and for what?” is a report rather than a spreadsheet exercise. Available detail depends on what the channel publishes; confirm scope for your account.
Use the commercial terms provided for your account to confirm commission treatment, other applicable charges, payout timing and adjustments. Do not assume the amount shown on an order is the amount that will arrive in a payout. Refunds and later adjustments may need to be matched across different reporting periods.
Acenda’s reconciliation scope depends on the statement detail the channel makes available. Establish which fields can be matched automatically and which exceptions finance will review. Acenda charges and retailer charges should remain distinct in the channel’s cost model.
Document where a return request begins, where the item is sent, who authorizes the refund and how the resulting status reaches each system. Confirm current customer-facing and seller-account requirements, including any category exceptions. Do not assume a universal return window or in-store return eligibility.
Acenda connects the supported return and refund data flows. The physical return process, customer-service ownership and reconciliation rules still need to be defined for your operation.
Where a payout line does not reconcile to an order, the gap is visible with both sides attached, rather than absorbed into a variance number at month end.
Back to hub: Sell on Macy’s with Acenda
