Question 1

Is Acenda an agency or software?

Accepted Answer

Software. Acenda is a platform your team operates — it syndicates product content, manages listings, and routes orders. Our people help you get set up and answer questions, but the platform does the work and your team stays in control.

Question 2

Does Acenda help me get into new marketplaces?

Accepted Answer

Yes. We help clients pursue opportunities with new marketplaces. We make no promises, but we do our best to connect clients with marketplaces whose consumers fit their products.

Question 3

How long does it take to launch?

Accepted Answer

For a brand-new marketplace launch, onboarding usually takes about 32 days and includes personalized 1:1 training plus access to additional help resources.

Question 4

I'm using a competitor. How long does migration take?

Accepted Answer

Typically 10 to 14 days for an orderly migration, and we expect zero downtime during the transition. We handle the plan — data, integrations, channels, and timing.

Question 5

What does Acenda cost?

Accepted Answer

A flat monthly rate per channel, with flexible terms. No per-order fees, and never a percentage of sales — your cost scales with the channels you choose, not your revenue.

Question 6

Which systems does Acenda connect to?

Accepted Answer

180+ channels — both third-party (3P) marketplaces and retailer dropship vendor (2P) programs — plus 100+ technologies — ERPs like NetSuite and SAP, webstores like Shopify, PIMs like Salsify, 3PLs, shipping tools, and marketplace platforms like Mirakl and Rithum.

Question 7

Is Acenda secure enough for enterprise?

Accepted Answer

Acenda is SOC 2 Type II compliant and built for serious commerce operations — brands like Acer, Kodak, SHARP, and Steve Madden run marketplace operations on it.

Question 8

What support do we get after launch?

Accepted Answer

Chat support, training, video tutorials, documentation, and a client services team that knows your account. When extra hands are needed, we can also tap our contractor network.

Question 9

What is Acenda IQ?

Accepted Answer

An AI assistant (in beta, included for clients) that answers plain-English questions from your live marketplace data — sales trends, stuck orders, low inventory, channel health. Because Acenda supports MCP, you can also connect tools like Claude directly.

Straight answers.

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