NewMeet Acenda IQ β€” AI-powered intelligence for your marketplace operations
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Training & Onboarding

Expert training, included.
Not an upsell.

Every Acenda client gets 1:1 training with our Seattle-based training team β€” included free in your monthly fee. No training packages, no per-seat charges, no fine print.

01 Β· 1:1 Training
Live sessions with real trainers.

Our Seattle-based training team works with you one-on-one β€” from your first login to advanced workflows. As many sessions as you need, included free in your monthly fee.

Schedule Training
02 Β· Self-serve
Videos and help guides, on demand.

Learn at your own pace with our video library and help guides β€” step-by-step walkthroughs of every part of the platform.

03 Β· Support
Fast answers when you need them.

We run support on Intercom for quick response to tickets β€” and everyone at Acenda, from engineers to the C-suite, is active in customer support.

White-glove onboarding

We set you up. Perfectly.

Onboarding is white-glove from day one. Our team makes sure your integrations are perfect and your catalog is set up exactly right β€” before you go live, not after.

Days
32
calendar days —
typical new launch
Days
14
days — migrating from
another channel partner
1
Integrations, verified β€” we connect and test your storefront, ERP, and 3PL until every sync is clean.
2
Catalog, dialed in β€” listings mapped, validated, and enriched to each channel’s requirements.
3
Team, trained β€” 1:1 sessions with our Seattle training team so your people are confident at launch.

Want to see how onboarding works? Book a demo or contact us.