Bloomingdale's guide
Bloomingdale's Marketplace fulfillment and returns
Quick answer
On Bloomingdale's Marketplace, the brand ships each order from a U.S. warehouse within 48 business hours with tracking and handles returns, which come back via UPS and should be processed within 2 business days. Shoppers can return most third-party items within 30 days of receipt using Bloomingdale's online return tool, or get help at a store's bHelpful desk. Exchanges and price adjustments are not available on third-party items.
This page is part of the sell on Bloomingdale's Marketplace guide.
Last reviewed: October 8, 2026 · Based on Bloomingdale's public information.
| Ship window | 48 business hours, valid tracking. |
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| Carriers | UPS, FedEx, USPS, DHL, LSO, LaserShip, OnTrac; freight with approval. |
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| Ship-to | Contiguous U.S., standard delivery. |
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| Packaging | Brown box; poly mailers for small items; no other marketplace branding or inserts. |
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| Shopper returns | Most items within 30 days of receipt; online tool; mailed to the seller. |
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| In store | bHelpful desk helps and ships it back. |
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| Seller processing | UPS to a U.S. warehouse; within 2 business days. |
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| Refunds | After the seller receives the item. |
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| Not offered | Exchanges, price adjustments. |
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| Customer service | Brand first. |
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How do brands fulfill Bloomingdale's Marketplace orders?
The brand ships each order from a U.S. warehouse within 48 business hours with valid tracking. Parcel carriers are UPS, FedEx, USPS, DHL, Lone Star Overnight (LSO), LaserShip, and OnTrac. Freight needs prior approval.
Most items ship in new, non-branded brown-box packaging. Poly mailers are fine for small items. Do not use another marketplace's branding, and do not include promotional inserts.
Where can Bloomingdale's Marketplace orders ship?
Third-party items ship to the contiguous U.S. only, and only by standard delivery. If your customers are outside that map, this marketplace will not reach them.
How do shoppers return third-party items?
The product page shows that the item is shipped and sold by the third-party seller. The seller ships the item directly and is responsible for processing, shipping, and returns.
Most items can be returned within 30 days of receipt using the online return tool and mailed to the seller. In stores, associates at the bHelpful desk can help with a return and ship it back to the seller. Refunds are issued after the seller receives the item. Exchanges and price adjustments are not available on third-party items.
What do brands do with returns?
Returns come back via UPS to your U.S. warehouse. Process them within 2 business days of receipt. Macy's provides the UPS account on the shared program unless you ask otherwise. Keep a U.S. address that can actually receive those packages.
Who handles customer service?
Customer-service questions go to the brand first. Build a path for those messages before the first order, and name an owner for cases that need a decision.
How does Acenda connect fulfillment and returns?
Acenda is an approved, pioneer partner of Bloomingdale's Marketplace and has been part of Bloomingdale's Marketplace since day one.
Acenda routes orders in and sends tracking, cancellations, and returns back to your warehouse, 3PL, or fulfillment partner. Acenda does not ship orders or issue refunds.
Frequently asked questions
Can shoppers return Bloomingdale's Marketplace items in store?
Shoppers can visit a store's bHelpful desk, where associates can help with the return and ship the item back to the seller.
Can shoppers exchange third-party items on Bloomingdale's?
No. Exchanges and price adjustments are not available on third-party seller items.
Does Bloomingdale's Marketplace ship outside the contiguous U.S.?
No. Third-party items ship to the contiguous U.S. only, with standard delivery.
Sources: Bloomingdale's third-party sellers page and the Macy's Marketplace partner FAQ (marketplace.macys.com).
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