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Lowe's Marketplace

Lowe's Marketplace fulfillment and returns

Quick answer

On Lowe's Marketplace, you ship your own orders from within the United States with Lowe's-approved carriers, against Lowe's published service-level targets for small-parcel and freight (LTL) orders. Customers can return marketplace items to any Lowe's store under Lowe's return guidelines, and you process returns for your listings in the Lowe's seller portal. Lowe's handles customer payments and refunds.

This page is part of the sell on Lowe's Marketplace guide.

Last reviewed: October 8, 2026 · Based on Lowe's public information.

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Who ships	the seller
Ship timing	Lowe's service-level targets (parcel and LTL differ)
Tracking	required, plus a return tracking code
Customer returns	any Lowe's store
Return guidelines	same as Lowe's merchandise
Refunds and payment disputes	handled by Lowe's
Buyer messages	you answer in the Lowe's seller portal

Who fulfills Lowe's Marketplace orders?

The seller is solely responsible for fulfillment and shipping. Lowe's shares the customer's name, contact, and delivery information with the seller so the seller can deliver the order and provide related customer service.

Orders ship from inventory inside the United States, using Lowe's-approved carriers. The seller baseline for that work is on Lowe's Marketplace seller requirements.

How fast do Lowe's Marketplace orders ship?

Ship promptly against Lowe's published service-level targets, with separate timing for small-parcel and freight (LTL) orders.

Confirm the current targets in the Lowe's seller portal. Lowe's sets those targets. Acenda does not set or enforce ship times.

How do Lowe's Marketplace returns work?

Customers may return marketplace products bought on Lowes.com to any Lowe's store. Marketplace returns follow the same return guidelines as Lowe's merchandise.

You process returns for your own listings in the Lowe's seller portal. Each shipment carries tracking plus a return tracking code. Lowe's has not published a day-count return window for marketplace items on the pages this guide uses, so confirm the current return guidelines during onboarding.

Who handles refunds and customer questions?

Lowe's processes customer payments for marketplace orders as the seller's limited payment agent, collects and remits sales tax, and handles customer payment disputes and refunds.

You respond to buyer messages directly in the Lowe's seller portal. Acenda does not relay messages. Requirements can change; confirm current terms during onboarding.

What Acenda automates

Acenda routes each Lowe's order to your warehouse, 3PL, or fulfillment partner, sends tracking back to Lowe's with carrier mapping, reconciles cancellations, and syncs return status. Acenda does not answer buyer messages or set ship times. You still ship the order.

Lowe's Marketplace fulfillment FAQ

How fast do Lowe's Marketplace orders need to ship?

Lowe's sets service-level targets for marketplace shipping, with separate timing for small-parcel and freight (LTL) orders. Check the current targets in the Lowe's seller portal.

Who handles Lowe's Marketplace refunds?

Lowe's processes customer payments as the seller's limited payment agent and handles customer refunds and payment disputes. Sellers process returns for their own listings in the Lowe's seller portal.

Who answers customer questions about a Lowe's Marketplace order?

The seller does. Lowe's shares the customer's contact and delivery details for the order, and sellers respond to buyer messages in the Lowe's seller portal.

Sources: Lowe's Terms & Conditions of Use and Returns policy on Lowes.com, and Lowe's press release of May 21, 2025.

Keep reading

Sell on Lowe's MarketplaceHow selling on Lowe's Marketplace works.What Acenda handles on Lowe'sOrders, tracking, cancellations, and returns data.Lowe's Marketplace requirementsU.S. inventory and approved carriers.Listing requirementsWhat each listing needs before it can sell.Lowe's Marketplace feesHow marketplace fees and Acenda's fee are separated.

Want Lowe's orders in the same view as your other channels?

Acenda routes Lowe's orders to your warehouse or 3PL and sends tracking back to Lowe's. Book a demo and we'll walk through the fees for your setup.

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