Macy's guide

Macy's Marketplace fees: what to plan for

Quick answer

Macy's Marketplace fees align with industry-standard marketplace commission and referral structures, with exact commercial terms set by Macy's and confirmed during onboarding. Acenda's platform fee is separate (flat rate per channel, never a percentage of sales). Macy's pays sellers weekly through a J.P. Morgan escrow account.

This page is part of the sell on Macy's Marketplace guide.

Last reviewed: October 8, 2026 · Based on Macy's public information.

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Marketplace fees	Industry-standard commission and referral structures.
Who sets terms	Macy's, in each seller's contract, confirmed during onboarding.
Public rate card	None published.
Payouts	Weekly, into a J.P. Morgan escrow account.
Your own costs	Shipping, UPS returns processing, catalog work, optional promotions and sponsored ads.
Acenda's fee	Flat rate per channel, never a percentage of sales.

How do Macy's Marketplace fees work?

Macy's does not publish a public rate card. Terms are set in each seller's contract and confirmed during onboarding.

How and when are sellers paid?

After you create your seller account, Macy's invites you to set up a J.P. Morgan account. The seller account cannot become active until that account exists. Sellers are then paid weekly into a J.P. Morgan escrow account.

Refunds and later adjustments can land in a different week than the original order, so match each payout to the orders behind it.

See Macy's returns and settlement for how returns and payouts connect.

What other costs should sellers plan for?

The marketplace fee is only one part of the plan. You still run shipping, returns, and the catalog work Macy's reviews before items go live.

Shipping. Ship within 48 business hours with valid tracking from a U.S. warehouse. Parcel carriers are UPS, FedEx, USPS, DHL, Lone Star Overnight (LSO), LaserShip, and OnTrac. Freight needs prior approval through Macy's LTL program.
Returns processing. Customers can return marketplace items via UPS or in person at Macy's stores. You use UPS for returns, and you process them within two business days of receipt at a U.S. warehouse. Macy's provides the UPS account unless you ask otherwise.
Catalog work. Listing text and images must follow the Marketplace style guidelines Macy's shares during onboarding. That work sits with your team before anything is buyable.
Optional promotions and ads. Sellers can opt into select category-specific Macy's events and promotions, and Macy's offers sponsored product ads. Both are optional. This page does not state what they cost.

What are Acenda's fees?

Acenda's platform fee is a flat rate per channel, never a percentage of sales. See Acenda's fees.

Book a demo and we'll walk through the fees for your setup.

Frequently asked questions

Does Macy's publish its marketplace fees?

No. Macy's does not publish a public rate card. Exact commercial terms are set by Macy's in each seller's contract and confirmed during onboarding.

How often does Macy's pay marketplace sellers?

Weekly. Sellers are paid into a J.P. Morgan escrow account, which must be set up before the seller account can go live.

Does Acenda take a percentage of Macy's Marketplace sales?

No. Acenda's platform fee is a flat rate per channel, never a percentage of sales.

Keep reading

Sell on Macy's MarketplaceFees in the full seller guide.Returns and settlementWeekly escrow payouts and returns processing.Is Macy's Marketplace worth it?Fees next to the fit questions.What Acenda handlesPayout reconciliation and the day-to-day connection.Macy's Marketplace requirementsThe account and shipping checklist.

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