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Short walkthroughs of the Acenda Admin. Pick an area or search for a task.

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Getting Started4

2:07 Getting Started Restore access after it's disabled Learn why the Access Disabled banner appears, what keeps running, and the steps to restore access to Acenda Admin. Read the help article → Watch on Vimeo

2:44 Getting Started Get around the Acenda Admin A 3-minute tour of the Acenda Admin: the Dashboard, every sidebar section and page, the top bar, and quick troubleshooting tips. Read the help article → Watch on Vimeo

3:21 Getting Started Manage your account and organization settings Find your Account Settings, set your organization's time zone and contact details, and know where billing questions go. Read the help article → Watch on Vimeo

2:04 Getting Started Contact Acenda support Start a support chat or ticket from Acenda Admin, know what to include, and what to do if you can't sign in. Read the help article → Watch on Vimeo

Users & Security5

2:10 Users & Security Manage users, roles and permissions Invite teammates, change their roles, and see what the Admin, Employee and Owner roles can do in Acenda. Read the help article → Watch on Vimeo

2:16 Users & Security Log out of Acenda Admin Learn how to log out of Acenda Admin from the profile menu, why closing the tab isn't the same as logging out, what logging out covers (other tabs yes, other devices no), automatic sign-out timing, how to sign back in, and what to do if the page looks wrong or you see Unable to sign out right now. Read the help article → Watch on Vimeo

2:52 Users & Security Reset your 2FA What to do when you lose access to your authenticator codes: when you actually need a reset, how to request one from Acenda Support, what to include (and never send), and what happens after. Read the help article → Watch on Vimeo

3:07 Users & Security Fix a rejected 2FA code What to check when Acenda says Invalid authenticator code: Google sign-in, your phone's clock, the right authenticator entry, a fresh code, a new phone, and how to request a 2FA reset. Read the help article → Watch on Vimeo

3:35 Users & Security Manage users and set permissions Chapters · 00:00 Introduction · 00:12 What you will learn · 00:19 Open the Users page · 00:47 Invite a user · 01:20 Edit roles & manage users · 01:56 Roles & permissions · 03:03 Security tips · 03:17 Recap Read the help article →

Catalog & Products19

2:57 Catalog & Products Update base and channel prices Set a base price and channel-specific custom prices on an item, one at a time or in bulk with an import. Read the help article → Watch on Vimeo

2:45 Catalog & Products Stop selling an item by unlisting it Learn why Acenda has no delete for items, and how to set an item's Listing Action to Unlist, one item at a time or in bulk with an import. Read the help article → Watch on Vimeo

2:39 Catalog & Products Change a SKU safely with an alias Learn why changing the SKU on a live listing is risky, and how to add channel aliases first so orders and inventory keep flowing. Read the help article → Watch on Vimeo

2:08 Catalog & Products Fix a wrong color swatch on Target Plus Learn how Target Plus builds color swatches from each variant's primary image and how to fix one that shows the wrong color. Read the help article → Watch on Vimeo

2:45 Catalog & Products How stock reaches your marketplaces Learn how Acenda works out the stock each channel can sell, how often it sends it, and how to check what was sent with Channel Status and Channel Events. Read the help article → Watch on Vimeo

2:23 Catalog & Products Read an item's Channel Status tab Learn how to use an item's Channel Status tab in Acenda Admin to see, for each sales channel, the item's status, inventory and mapping. Read the help article → Watch on Vimeo

2:58 Catalog & Products Use the Group attribute for variants Learn what the Group attribute does in Acenda Admin, where to find it on an item's Details tab, and how to choose variant, product or kit so your variations list together. Read the help article → Watch on Vimeo

2:27 Catalog & Products Format Target Plus descriptions with HTML Learn which HTML tags Target Plus accepts in descriptions and bullet points, and where to edit them in Acenda Admin. Read the help article → Watch on Vimeo

2:42 Catalog & Products Set up a price promotion Set a temporary sale price for a channel in Acenda, one variant at a time on the Pricing tab or in bulk with a Promotion import. Read the help article → Watch on Vimeo

2:41 Catalog & Products Create items with a catalog import Create or update many items at once by exporting your catalog, preparing the spreadsheet, and uploading it with New Import. Importing a Super Template is the preferred way to add new items to Acenda, but understanding the import tool on its own still helps, so we recommend watching our Super Template videos too. Read the help article → Watch on Vimeo

2:39 Catalog & Products Fix or change a barcode Fix barcodes Target Plus rejects as an unsupported format, and know when to list a new item instead of changing a live barcode. Read the help article → Watch on Vimeo

2:52 Catalog & Products Fix Create Failed invalid value errors Learn what the Acenda Admin error Create failed, invalid value means, why it happens when a measurement field has a unit but no number, and how to fix it so your item saves: find the field under Additional Attributes, type the number or discard the change, and redo your other change. Read the help article → Watch on Vimeo

3:00 Catalog & Products Adjust stock for one item Learn how to change the stock count for a single item in Acenda Admin: open the item, use the Inventory tab, enter the new total for a warehouse, and understand the four inventory numbers (Quantity, Allocated, Not Available and On Hand). Read the help article → Watch on Vimeo

3:19 Catalog & Products Use aliases for channel SKUs Learn what an alias is and how to add one to an item in Acenda Admin: when to use an alias, how to open the Aliases tab, add, change or remove an alias, use the SKU Presentation export for many items, and how aliases affect orders from a channel. Read the help article → Watch on Vimeo

2:44 Catalog & Products Create custom fields Learn how to create custom fields on Products, Orders and Ship Advice in Acenda Admin, choose a Validation Type, and use the fields in imports and posting templates. Read the help article → Watch on Vimeo

3:10 Catalog & Products Create a new product How to add a single product to your Acenda catalog from the admin: products vs variants, the New Item page, the Group setting, required fields, finishing the item after saving, and mapping it to a channel. Read the help article → Watch on Vimeo

2:50 Catalog & Products View a product's change history Learn how to see who changed a product, what changed, and when. Read the help article → Watch on Vimeo

3:07 Catalog & Products Add and arrange product images Add, order and type product images on an item's page, and learn the file guidelines and how channels use your images. Read the help article → Watch on Vimeo

3:38 Catalog & Products Create kits and bundles in Acenda Set up a kit that sells several existing items as one listing: create the SKUs, link components on the Kit Configuration tab or with a Kit Component import, and see how Acenda works out kit stock. Read the help article → Watch on Vimeo

Imports & Exports4

3:01 Imports & Exports Find your daily product backups Find the daily catalog backup Acenda saves under Exports and use it to restore all or part of your catalog. Read the help article → Watch on Vimeo

3:03 Imports & Exports Save a file as CSV UTF-8 Save your import file as CSV UTF-8, or import an Excel file directly, so accents and symbols come through correctly in Acenda. Read the help article → Watch on Vimeo

2:59 Imports & Exports Set up a recurring SFTP import Learn how to keep Acenda in sync with a file on an SFTP server, on a schedule, using Recurring Imports: open the Recurring Imports panel, set the import type, format, connection and schedule, validate headers, add mappings, save, and monitor each run. Read the help article → Watch on Vimeo

3:15 Imports & Exports Bulk update inventory with an import Update stock for many products at once by exporting Inventory Details, editing quantities, and importing the file back into Acenda. Read the help article → Watch on Vimeo

Orders5

2:49 Orders Fix orders held for a missing SKU Find orders held because their SKU matches no product, and fix them by creating the product or adding an alias. Read the help article → Watch on Vimeo

2:28 Orders Manage returns in Acenda Find returns, read their statuses, see how they sync from marketplaces, and record a return yourself from an order. Read the help article → Watch on Vimeo

2:58 Orders Cancel an order Learn when canceling an order or item reaches the marketplace, how to cancel items from the Ship Advice tab, how Cancel Items differs from Cancel Shipment and Reroute Items, how to check the History tab, and what to do if you see Update Failed. Read the help article → Watch on Vimeo

2:48 Orders Save customer details before they're cleared Learn which customer details Acenda clears from marketplace orders after 30 days, what stays, and how to keep what you need. Read the help article → Watch on Vimeo

2:45 Orders Fix order issues before cancellation Find orders a marketplace rejected on the Order Issues page, open each one with View, and correct what the channel reports before the marketplace cancels the order. Read the help article → Watch on Vimeo

Channels & Integrations23

2:25 Channels & Integrations Find and map Target Plus values Find the values a marketplace field accepts on its posting template, and map the extra attribute values Target Plus asks for. Read the help article → Watch on Vimeo

2:18 Channels & Integrations Avoid terms that block listings See which kinds of words can make a marketplace block or suppress a listing, and how to fix content so it goes live. Read the help article → Watch on Vimeo

2:58 Channels & Integrations Track updates with Channel Events Use Channel Events to see what product content, inventory and pricing updates Acenda sent to each sales channel, and when. Read the help article → Watch on Vimeo

2:39 Channels & Integrations Add new items with Super Templates Create brand-new items on a sales channel by filling in a blank Super Template and importing it. Read the help article → Watch on Vimeo

2:03 Channels & Integrations Check listing status on Item Status Learn how to use the Item Status page in Acenda Admin to see every item's listing status on each of your connections, filter by status or connection, and sort by the latest update. Read the help article → Watch on Vimeo

2:39 Channels & Integrations Build a category posting template Create a posting template for a marketplace category and map its required fields. Read the help article → Watch on Vimeo

2:45 Channels & Integrations Set up Commonality Set up Commonality, the default attribute mappings every category template for a channel starts from. Read the help article → Watch on Vimeo

2:45 Channels & Integrations Fix listing errors with Super Templates Fix many marketplace listing errors at once by exporting a Super Template, correcting it in Excel, and importing it back. Read the help article → Watch on Vimeo

2:28 Channels & Integrations Fix Target Plus item limit errors Fix the Target Plus Exceeded Partner Item Limit error by checking your limit, unlisting items you don't need, and resending blocked items. Read the help article → Watch on Vimeo

2:28 Channels & Integrations Add a Target Plus size chart Learn how to send a size chart to Target Plus as an alternate image and which size values to use. Read the help article → Watch on Vimeo

2:36 Channels & Integrations Connect DSCO Learn how to connect your DSCO account so retailer orders flow into Acenda and inventory and shipments flow back. Read the help article → Watch on Vimeo

2:17 Channels & Integrations Connect your AI assistant Learn how to connect an AI assistant to Acenda so you can ask questions about your orders, sales, products and returns. Read the help article → Watch on Vimeo

2:15 Channels & Integrations Connect a sales channel Learn the universal steps to connect and configure any sales channel integration in Acenda Admin. Read the help article → Watch on Vimeo

2:49 Channels & Integrations Fix Target Plus content and image errors Learn how to fix three Target Plus errors from Target's content review: Item may not align with Target's merchandising strategy, This item was unable to be processed, and Image may contain sensitive material. Read the help article → Watch on Vimeo

2:31 Channels & Integrations Fix Target Plus variation theme errors Learn how to fix the Target Plus errors about a missing variation theme or mismatched size and color values. Read the help article → Watch on Vimeo

2:17 Channels & Integrations Fix Target Plus category and item types Learn how to get a new Target Plus category approved, set it up in Acenda with a posting template, and fix an item type mismatch with Edit Mapping. Read the help article → Watch on Vimeo

2:25 Channels & Integrations Fix Target Plus duplicate barcode errors Handle Target Plus errors where another product already holds your barcode, and work with Target to resolve them. Read the help article → Watch on Vimeo

2:28 Channels & Integrations Set Target Plus logistics settings Learn how to set the four Target Plus logistics settings in the logistics template: Shipping Exclusion, Is Add On, Two Day Shipping Eligible and Return Policy. Read the help article → Watch on Vimeo

2:30 Channels & Integrations Set up Target Plus variant families Set up a parent and its variants so Target Plus shows one product page, and split families over 300 variants into separate parents. Read the help article → Watch on Vimeo

2:22 Channels & Integrations Set a marketplace inventory floor Learn how an inventory floor holds back stock for one sales channel, how the units sent are calculated, and where to set it in Acenda Admin. Read the help article → Watch on Vimeo

2:22 Channels & Integrations Connect a fulfillment provider Connect a fulfillment provider such as ShipHero or Veeqo so Acenda sends it orders and receives tracking back. Read the help article → Watch on Vimeo

3:13 Channels & Integrations Use Twig in a PostingTemplate Use Twig on a PostingTemplate attribute to pull in product data, add conditions and format values, then check the result in the preview pane. Read the help article → Watch on Vimeo

2:26 Channels & Integrations Review AI suggested fixes with Acenda IQ Review Acenda IQ suggestions in Item Issues (AI), filter them by status and confidence, and accept or reject each one. Read the help article → Watch on Vimeo

Reporting1

3:02 Reporting Generate reports Learn how to generate downloadable reports in Acenda Admin: choose a report type, format, and date range, request the report, download it when its status is done, and check the file name for the date range and time zone. You can also pick Exact dates for the date range, or ask the AI assistant (Acenda MCP server) to get reports. Read the help article → Watch on Vimeo

Training videos FAQ

What are Acenda training videos?

They're short walkthroughs of the Acenda Admin. Each video covers one task, with a summary, what you'll learn, and where to find it in Acenda.

How do I find a video for a specific task?

Pick an area or search for a task. Search covers every video title and description, and typos are OK.

Is there a written version of each video?

Each video links to a matching help article in the Acenda Help Center with written steps for the same task. Open a video's page to find the link.

How often are new videos added?

New walkthroughs land every week. You can suggest a feature or workflow you'd like covered, and suggestions shape what we record next.

Can I get live training too?

Yes. Every Acenda client gets 1:1 training with the Seattle-based training team, included in your monthly fee. Sessions run from your first login to advanced workflows.

Always growing

We're constantly adding new video guides.

New walkthroughs land every week. Is there a feature or workflow you'd like to see covered? Tell us — your suggestions shape what we record next.

Suggest a video →

Acenda provides these resources as a courtesy. While we strive for accuracy, they may contain mistakes, errors, or omissions, and information may become outdated. Vendors should use their best judgment, consult an attorney as appropriate, and confirm current requirements with the applicable sales channel.