Acenda Admin training·Users & Security·2:52

Reset your 2FA

Name: Reset your 2FA
Uploaded: 2026-10-10T00:00:00-07:00
Duration: 2 min 52 s
Description: What to do when you lose access to your authenticator codes: when you actually need a reset, how to request one from Acenda Support, what to include (and never send), and what happens after.

What to do when you lose access to your authenticator codes: when you actually need a reset, how to request one from Acenda Support, what to include (and never send), and what happens after.

What you'll learn

Email support@acenda.com with the subject 2FA Reset Request
Include your admin username and store name, never a code or password
After the reset, scan the new QR code in your authenticator app

Where to find it

The menu path in Acenda Admin.

Sign-in screen > Mobile Authenticator Setup

All training videos →

Want to see how onboarding works?

Book a Demo

Or contact us.

Acenda provides these resources as a courtesy. While we strive for accuracy, they may contain mistakes, errors, or omissions, and information may become outdated. Vendors should use their best judgment, consult an attorney as appropriate, and confirm current requirements with the applicable sales channel.