Skip to main content
Acenda
Log in Book a Demo
Book a Demo
Acenda Admin trainingOrders2:49

Fix orders held for a missing SKU

Find orders held because their SKU matches no product, and fix them by creating the product or adding an alias.

What you'll learn

  1. Click Fix Orders to see the held orders
  2. Create the missing product, or add an alias for the channel
  3. Click Retry on older orders

Where to find it

The menu path in Acenda Admin.

CATALOG > Items > Aliases

Watch next

All training videos →
3:19 Catalog & ProductsUse aliases for channel SKUsLearn what an alias is and how to add one to an item in Acenda Admin: when to use an alias, how to open the Aliases tab, add, change or remove an alias, use the SKU Presentation export for many items, and how aliases affect orders from a channel. 3:10 Catalog & ProductsCreate a new productHow to add a single product to your Acenda catalog from the admin: products vs variants, the New Item page, the Group setting, required fields, finishing the item after saving, and mapping it to a channel.

Want to see how onboarding works?

Book a Demo

Or contact us.

Acenda provides these resources as a courtesy. While we strive for accuracy, they may contain mistakes, errors, or omissions, and information may become outdated. Vendors should use their best judgment, consult an attorney as appropriate, and confirm current requirements with the applicable sales channel.