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Channels / Kohl's / Fulfillment and returns
Kohl's guide

Kohl's Marketplace shipping and returns: what sellers handle

Quick answer

On Kohl's Marketplace, the seller ships every order directly to the shopper with tracking; Kohl's does not fulfill marketplace orders. Kohl's says shoppers can return marketplace items to a Kohl's store with the original packing slip, or ship them back to the seller with the return label. Sellers need a U.S. warehouse, a U.S. return address, and a process for handling returns.

This page is part of the sell on Kohl's Marketplace guide.

Last reviewed: October 8, 2026 · Based on Kohl's public information.

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Who shipsThe seller
Kohl's fulfillment serviceNot available for marketplace sellers
TrackingRequired on every shipment
Ship lead timeSet on each offer; no single published Kohl's ship window
In-store returnsAllowed with the original packing slip
Mail returnsBack to the seller with the return label
Customer serviceSeller provides a contact, email at a minimum

Who ships Kohl's Marketplace orders?

The seller does. Kohl's Marketplace is seller-fulfilled.

  • You ship. Kohl's does not ship marketplace orders, and it does not offer a fulfillment service to marketplace sellers.
  • Ship from the U.S. Orders go out from your U.S. warehouse or a U.S. 3PL.
  • Tracking on every shipment. Shoppers need a working tracking link.
  • Use a carrier Kohl's supports. Kohl's supports a defined set of carriers. Using one of them lets shoppers see tracking. Confirm the current set during onboarding.

Is there a required ship window?

Kohl's has not published a single ship window for marketplace sellers. Your lead time to ship is set on each offer, and Kohl's shipping standards apply.

Confirm expectations during onboarding. Do not copy a handling time from another marketplace onto Kohl's.

Can shoppers return Kohl's Marketplace items to a Kohl's store?

Yes. Kohl's says marketplace items, which it calls Kohl's Certified Partner products, can be returned to a Kohl's store with the original packing slip. Shoppers can also mail the item back to the seller by repackaging it and attaching the return label.

Kohl's sets the shopper return policy. How in-store returns reach you, and how refunds work, are confirmed with Kohl's during onboarding.

What does that mean for your returns process?

Keep a U.S. return address, be ready to receive and process returns, and keep return status current so a return does not sit in an unknown state.

What Acenda handles includes syncing return status, for example from pending to returned or canceled.

What customer service do Kohl's Marketplace sellers provide?

You provide a customer service contact, with email at a minimum, for questions about your items and orders.

That contact is part of selling on the marketplace. Confirm how Kohl's wants it presented during onboarding.

Keeping orders and returns in sync

Acenda brings Kohl's orders in, sends tracking back, reconciles cancellations, and syncs return status. Your warehouse or 3PL still ships the order.

See what Acenda handles for Kohl's Marketplace for the full list. Requirements can change. Confirm them with Kohl's during onboarding.

Kohl's Marketplace shipping and returns FAQ

Does Kohl's ship marketplace orders for sellers?

No. Kohl's Marketplace is seller-fulfilled. You ship each order from your U.S. warehouse or 3PL and provide tracking.

How fast do Kohl's Marketplace orders have to ship?

Kohl's has not published one ship window for marketplace sellers. Your lead time to ship is set on each offer, and Kohl's confirms its shipping standards during onboarding.

Can a Kohl's Marketplace item be returned in store?

Yes. Kohl's says shoppers can return marketplace items to a Kohl's store with the original packing slip, or mail them back to the seller with the return label.

What is the return window for Kohl's Marketplace items?

Kohl's sets the shopper return policy for marketplace items. Confirm the current policy with Kohl's during onboarding.

Sources: Kohl's customer service help center (returning a Kohl's Certified Partner product) and Kohl's corporate newsroom.

Keep reading

Sell on Kohl's MarketplaceHow seller fulfillment fits the rest of the channel.What Acenda handlesOrders in, tracking back, cancellations, and return status.Kohl's Marketplace requirementsThe U.S. warehouse, return address, and customer service contact.Kohl's Marketplace vs. wholesaleWhy shipping sits with the brand on a marketplace and with the retailer in wholesale.Is Kohl's Marketplace worth it?In-store returns are one reason brands look, and seller fulfillment is the trade-off.

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