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Acenda Admin trainingGetting Started2:07

Restore access after it's disabled

Learn why the Access Disabled banner appears, what keeps running, and the steps to restore access to Acenda Admin.

What you'll learn

  1. The banner means admin access is paused, not your store
  2. Pay all past-due invoices in full via accounting
  3. Then tell Acenda support so we can turn access back on

Where to find it

The menu path in Acenda Admin.

Email > Acenda accounting

Watch next

All training videos →
3:07 Users & SecurityFix a rejected 2FA codeWhat to check when Acenda says Invalid authenticator code: Google sign-in, your phone's clock, the right authenticator entry, a fresh code, a new phone, and how to request a 2FA reset. 2:44 Getting StartedGet around the Acenda AdminA 3-minute tour of the Acenda Admin: the Dashboard, every sidebar section and page, the top bar, and quick troubleshooting tips.

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