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Acenda Admin training·Users & Security·3:07

Fix a rejected 2FA code

What to check when Acenda says Invalid authenticator code: Google sign-in, your phone's clock, the right authenticator entry, a fresh code, a new phone, and how to request a 2FA reset.

What you'll learn

Set your phone's clock to update automatically
Use the current Acenda entry and a fresh code
Lost your codes? Email support for a 2FA reset

Where to find it

The menu path in Acenda Admin.

Sign-in screen > One-time code

Watch next

All training videos →

2:07 Getting StartedRestore access after it's disabledLearn why the Access Disabled banner appears, what keeps running, and the steps to restore access to Acenda Admin.

2:52 Users & SecurityReset your 2FAWhat to do when you lose access to your authenticator codes: when you actually need a reset, how to request one from Acenda Support, what to include (and never send), and what happens after.

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