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Integrations / Mirakl / Orders & fulfillment
Order operations

Connect marketplace orders with the team that ships them

Acenda pulls orders automatically from connected Mirakl operators into a single, normalized order stream. Orders route to your ERP, WMS, or 3PL endpoints based on stock availability and rules, while shipment confirmations and carrier tracking push back to the operator automatically.

Book a DemoReturns & Reconciliation

The complete order lifecycle

Order ingestionAcceptance & validationDOM routingWMS pickingTracking syncRetailer confirmation
01
Ingestion & normalization

Converts operator-specific order payloads into a unified format alongside Amazon, Target, and webstore orders.

02
Automated acceptance

Accepts incoming orders within each operator’s required SLA.

03
DOM routing

Directs orders to internal fulfillment centers or 3PLs based on geographic proximity and stock availability.

04
Bi-directional tracking

Pushes ship updates and carrier tracking back to Mirakl, including multi-package split shipments.

05
Inbound tracking sync

Optionally pulls tracking back into Acenda when it is entered directly in an operator’s portal.

Exception ownership

Operational exception
Resolution ownership & action
Inventory shortage post-order
Resolution ownership & action
The DOM engine reroutes the order to a secondary warehouse or triggers backorder logic.
Buyer cancellation request
Resolution ownership & action
Intercepts the order prior to WMS picking and confirms cancellation with the operator API.
Unrecognized carrier code
Resolution ownership & action
Acenda maps the internal carrier string to the retailer’s approved carrier picklist.
Operator incident opened
Resolution ownership & action
Flags the order incident inside the Acenda dashboard for customer care intervention.
Related
Mirakl integration hubInventory & pricingReturns & reconciliation

Route every marketplace order automatically.

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